At ebands.pk, we know how important it is for you to receive exactly what you ordered – in perfect condition. That’s why we’ve designed a clear and fair return & exchange policy to give you confidence with every purchase.

🛠️ What Qualifies for a Return or Exchange?

You can request a return or exchange if:

The item is damaged or defective

You received the wrong product

An item is missing from your parcel

📸 Proof Required: Unboxing Video

To be eligible, you must record a video while opening the parcel. This step helps us verify the issue and protect you from shipping or packaging errors.

📌 No video = No return/exchange.

This policy ensures transparency for both sides.

🔄 Easy 3-Step Process:

Record a clear unboxing video as you open your parcel.

Report the issue within 24 hours of receiving your order by contacting our support team or submitting the online request form.

Our team will review and respond within 2–3 working days.

If approved, we’ll offer:

A replacement product

Or an exchange for another item (same or similar value)

🚫 Non-Returnable Items:

To keep things fair, we do not accept returns or exchanges for:

Change of mind

Wrong item ordered by the customer

Used, damaged, or unpacked items

Clearance, discounted, or promotional sale items

📦 Return Shipping:

If the mistake is from our side (wrong or faulty item), we’ll cover return shipping.

If the issue is from the customer’s end (e.g., incorrect size/color chosen), the customer bears the return shipping cost.

🛡️ Our Promise

We’re committed to providing original products, reliable service, and zero-risk shopping. This policy is designed to protect our loyal customers and ensure a smooth shopping experience with ebands.pk — every time.

Need help?

📩 support@ebands.pk

📞 +92-XXX-XXXXXXX