At ebands.pk, we stand by the quality of every product we sell. But we also understand that sometimes, things don’t go as planned. That’s why our refund policy is simple, transparent, and built around your peace of mind.

💡 When Can You Claim a Refund?

We offer refunds under the following conditions:

You received a damaged, defective, or incorrect item.

The issue is reported within 24 hours of delivery.

You provide a clear unboxing video as proof (must be recorded while opening the parcel, unedited).

🛑 No video = No refund. This helps us verify your claim and protect genuine customers from misuse.

🔄 How to Request a Refund (It’s Easy!):

Record a video while unboxing your parcel (before using or opening the product packaging).

Visit our Refund Request Form on the website or contact our support team.

Submit the video + brief explanation of the issue.

Our team will verify and get back to you within 2–3 working days.

Once approved, your refund will be processed via bank transfer or store credit—you choose.

❗ Important Notes:

Refunds are not issued for change-of-mind, wrong item ordered by mistake, or failure to follow the instructions.

Item must be unused, in original condition, and returned if required.

In cases of approved return pickup, shipping charges may be deducted if the fault is not ours.

❤️ Why This Policy?

We’re committed to offering only original and high-quality products. This policy ensures fairness and protection for both our customers and our business. It helps us maintain the trust you’ve placed in ebands.pk as one of Pakistan’s reliable online stores for electronics and accessories.

Still have questions?

📩 support@ebands.pk

📞 +92-XXX-XXXXXXX