Effective Date: [Insert Date]
At ebands.pk, we strive to provide 100% original products with the best price guaranteed. However, if you receive a damaged or incorrect item, we’re here to help!

1. Important Refund Guidelines

To be eligible for a refund or exchange, you must:
Record a video while opening the parcel as proof of the item’s condition.
Fill out the refund request form and attach the video.
Submit the form within [X] days of receiving your order.
Note: No refund or exchange will be processed without an unboxing video.

2. Refund & Exchange Process

Submit a Refund Request: Fill out the provided form and upload your unboxing video.
Review & Verification: Our team will review your request within 2 to 3 working days.
Approval & Action:
If approved, we will offer a refund or replacement based on stock availability.
If not approved, we will notify you of the reason.

3. Items Not Eligible for Refunds

No unboxing video proof.
Items damaged due to misuse or mishandling.
Items without original packaging and accessories.
Clearance or promotional sale items (unless faulty).

4. Need Help?

For refund requests or inquiries, contact us at:
Email: [Insert Email]
Phone/WhatsApp: [Insert Number]
ebands.pk – Your Trusted Online Store in Pakistan!